Legal
Refund Policy
Plain-language launch policy text for NeroForm. Review with a legal professional before full commercial launch.
Free starters first
NeroForm offers free starter products so customers can test the tone and workflow before buying.
Digital goods
Because plugins are digital products with secure download access, refund requests should be reviewed case by case, especially after download or activation.
Recommended refund window
A practical launch policy is to review refund requests within 7 days of purchase if the customer cannot install or use the plugin and support cannot resolve it.
Non-refundable situations
Refunds may be declined where there is evidence of license abuse, repeated downloads, chargeback abuse, or where the product works as described after successful activation.
Support first
Customers should contact support with their order email, plugin name, DAW, Windows version and screenshots before requesting a refund.