Support

Help users feel safe before they buy.

Clear support content reduces refunds, builds trust and gives customers a place to understand installation, presets, licensing and download limits.

Install

Windows VST3 path

Install paid and free plugins to your VST3 folder, then rescan plugins in your DAW. The Hub is designed to make this easier.

Presets

Free vs paid libraries

Free starter plugins include 10 curated presets. Paid single plugins include 50 factory presets each.

Downloads

Secure delivery

Download links are temporary and counted. If a legitimate reinstall hits a limit, contact support for a reset.

Contact

Before launch, keep support simple.

Use one support inbox, one version history page and clear compatibility notes. Add DAW-specific installation screenshots later as real users ask questions.

Email support: mrjjpieterse1@gmail.com
Include your order email, plugin name, DAW and Windows version.
For activation/download issues, include a screenshot of the account library message.